Refund PolicyFor Online orders only. Please contact us for returns of items purchased in store.
When shopping with Kays Family Jewellers you are covered by our 15 Day Buyer Protection: Money Back Guarantee!
PLEASE READ CAREFULLY...
IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: email@example.com
Thank you for your purchase, your trust, and your honesty... now, our attorney wants us to include formal language below.
ReturnsOur policy lasts 15 days of the receipt of your purchase. If 15 days have gone by since your receipt of purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Any items that have been altered as per your request.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Refunds need to be cleared by our financial department, the payment portal administrators and credit card company and due to this might take up to 7 days before reflecting.
Contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
ShippingTo return your product, you will be supplied with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item back to us. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.